Returns & Refunds
Our 30-day return policy and refund process.
Last updated: June 2026
30-Day Return Window
We accept returns within 30 days of delivery. New items must be in their original packaging and in unused, like-new condition to qualify for a full refund. To initiate a return, contact our support team with your order number.
Restocking Fee
Items that have been opened or used but are otherwise eligible for return are subject to a restocking fee of up to 15% of the purchase price. This fee covers inspection, repackaging, and the loss in value of an opened device, and is deducted from your refund. New, unopened items returned in their original condition within the 30-day window are not subject to a restocking fee. Defective items covered under warranty are never subject to a restocking fee.
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5-10 business days. Refunds are issued to the original payment method.
Defective Items
If your device arrives defective or develops a hardware issue within the warranty period, we will provide a free replacement or full refund. All SuperBox devices include a 1-year limited hardware warranty covering manufacturing defects.
Return Shipping
Shipping costs for returns are the buyer's responsibility unless the return is due to a defective product. For defective items, we will provide a prepaid return label.
Exchanges
If you need to exchange a product for a different model, contact our support team within 30 days of delivery. The original item must be returned before the replacement is shipped.
Non-Returnable Items
Items that have been physically damaged, water damaged, or modified by the user are not eligible for return. Opened accessories (HDMI cables, remotes, MicroSD cards) may only be returned if defective.
How to Initiate a Return
Contact us at support@superboxsource.com with your order number and reason for return. Our team will guide you through the process.
Merchant Information
Business name: West Coast Sales Connection, LLC
Customer service email: support@superboxsource.com
Customer service phone: 707.416.6769
Business / return address: 4160 Suisun Valley Rd, Suite E #761, Fairfield, CA 94545, United States.
Accepted payments: Visa, Mastercard, American Express, Discover, and PayPal.